NUVOPOLL TERMS OF SERVICE
Last Updated: 1 September 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you, whether acting in your own name or on behalf of a legal entity (“Customer”, “you” or “your”), and Seamlexly OÜ, an Estonian private limited company with registry code 17021816 and VAT number EE102783597 (“Seamlexly”, “we”, “us” or “our”), governing your access to and use of the Nuvopoll software-as-a-service platform and related websites, applications, interfaces, features and services (collectively, the “Services”).
By creating an account, accepting an Order, purchasing a subscription, or accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
1. CONTRACTUAL FRAMEWORK
1.1 Incorporated Documents
The following documents, where applicable, form part of the agreement between you and Seamlexly:
a. these Terms;
b. the Nuvopoll Data Processing Addendum (“DPA”);
c. the Privacy Policy;
d. any applicable Order Form, subscription order, enterprise agreement or other written service document;
e. any plan-specific terms or usage limits displayed at the time of purchase; and
f. policies expressly incorporated into these Terms.
1.2 Order of Precedence
In the event of inconsistency:
a. mandatory law shall prevail;
b. a mandatory international data-transfer instrument shall prevail with respect to the transfer it governs;
c. the DPA shall prevail with respect to Seamlexly’s Processing of Customer Personal Data as Processor;
d. a mutually executed Order Form or enterprise agreement shall prevail over these Terms to the extent it expressly states that it modifies them; and
e. these Terms shall otherwise apply.
1.3 Business and Consumer Users
A “Business Customer” is a Customer using the Services for purposes relating to its trade, business, profession, organisation, public functions, academic work or other professional activity. A “Consumer” is a natural person using the Services primarily for purposes outside that person’s trade, business or profession. Provisions expressly stated to apply to Business Customers shall not apply to Consumers. Nothing in these Terms limits any right of a Consumer that cannot lawfully be waived or restricted.
2. THE NUVOPOLL SERVICES
2.1 Service Description
Nuvopoll is a research operations, survey and data-collection platform enabling Customers to create, configure, publish, distribute and manage research studies and surveys, collect responses, analyse and report results, manage research data and use associated privacy, security and compliance functionality. Features available to a Customer depend on the applicable subscription plan, account configuration and product availability.
2.2 Evolution of the Services
Nuvopoll is an evolving SaaS platform. We may improve, replace, modify, add or remove features in order to: (a) improve functionality or user experience; (b) address security or reliability concerns; (c) comply with law; (d) respond to technical or third-party service changes; (e) retire obsolete functionality; or (f) develop the Services. We will use reasonable efforts to provide advance notice where a change materially reduces core functionality of a paid Service. Security, legal or urgent technical changes may be implemented without advance notice.
2.3 No Guaranteed Feature Permanence
Unless expressly guaranteed in an Order Form, purchase of a subscription does not create a perpetual entitlement to any particular user interface, workflow or ancillary feature. During a paid subscription term, however, Seamlexly will not intentionally remove substantially all material functionality of the purchased Service without providing a reasonable alternative or appropriate contractual remedy.
2.4 Support
Support services, response times and support channels depend on the Customer’s applicable plan or Order Form. No specific service-level commitment applies unless expressly agreed in writing.
3. ELIGIBILITY AND AUTHORITY
3.1 Minimum Capacity
You may create a Nuvopoll account only if you have legal capacity to enter into these Terms. Unless permitted by applicable law and expressly authorised by Seamlexly, account holders must be at least eighteen (18) years old. This restriction does not prevent a Customer from conducting lawful research involving minors where the Customer has implemented all legally required permissions, safeguards and parental or guardian authorisations.
3.2 Entity Accounts
If you use Nuvopoll on behalf of a company, university, foundation, public authority, association or other organisation, you represent that you have authority to bind that entity to these Terms. In that case, “Customer” refers to that entity.
3.3 Independent Customer Account
Each independent Nuvopoll account or workspace is treated as a Customer relationship. Persons invited by the Customer to its workspace are Authorised Users and do not establish an independent Customer relationship merely by accepting an invitation.
4. CUSTOMER ACCOUNTS AND AUTHORISED USERS
4.1 Account Information
You must provide accurate, complete and current account information and keep material account and billing information reasonably current.
4.2 Account Security
You are responsible for: (a) safeguarding credentials under your control; (b) maintaining appropriate security for your account; (c) ensuring that Authorised Users do not share credentials improperly; (d) managing user roles and permissions; and (e) notifying Seamlexly without undue delay if you become aware of unauthorised account access.
4.3 Authorised Users
The Customer may invite users and assign roles supported by the Services. The Customer is responsible for determining which persons are authorised to access its surveys, research data and other Customer Content. Actions taken by Authorised Users within the permissions assigned to them are treated as actions taken on behalf of the Customer.
4.4 Administrators
Users assigned administrative privileges may be able to invite or remove users, manage permissions, configure studies, access data, initiate exports or deletion, and configure privacy or retention settings. The Customer is responsible for selecting appropriate administrators.
5. LICENCE TO USE THE SERVICES
Subject to these Terms and payment of applicable fees, Seamlexly grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right during the applicable Service term to access and use the Services for the Customer’s lawful internal, research, academic, institutional or commercial purposes.
Except as expressly permitted, you may not:
a. sell, resell, lease or commercially sublicense access to the Services;
b. copy or reproduce material portions of the Services;
c. reverse engineer, decompile or disassemble the Services except where prohibited by mandatory law;
d. circumvent technical restrictions, account limits or security measures;
e. access the Services to obtain source code or confidential technical information without authorisation;
f. conduct unauthorised penetration testing or vulnerability testing;
g. scrape or systematically extract the Services themselves;
h. use automated means in a manner that materially interferes with the Services; or
i. use the Services to develop a substantially competing copy through unauthorised extraction of Seamlexly proprietary material.
Nothing in this clause restricts the Customer’s right to access or export its own Customer Content using functionality provided by the Services.
6. CUSTOMER CONTENT AND RESEARCH DATA
6.1 Ownership
As between the Parties, the Customer retains all rights it has in survey questions, research instruments, uploaded materials, Customer-generated templates, research data, responses collected for the Customer, and other content supplied to the Services (collectively, “Customer Content”). Seamlexly does not acquire ownership of Customer Content merely because it is processed through Nuvopoll.
6.2 Limited Licence to Seamlexly
The Customer grants Seamlexly a worldwide, non-exclusive licence to host, reproduce, transmit, process, display, transform and otherwise use Customer Content solely to the extent reasonably necessary to provide the Services, execute instructions, provide support, maintain security, prevent abuse, and comply with law. Where Customer Content contains Personal Data, Seamlexly’s Processing is additionally governed by the DPA.
6.3 Customer Responsibility for Content
The Customer represents and warrants that it has the rights and lawful authority necessary to submit and process Customer Content through the Services and is responsible for the legality, accuracy and appropriateness of its content.
6.4 No Unrelated Use of Customer Personal Data
Nothing in these Terms authorises Seamlexly to use Customer Personal Data for unrelated advertising, profiling or other independent commercial purposes inconsistent with the DPA.
6.5 Aggregated and Non-Personal Information
Seamlexly may use technical usage statistics and lawfully anonymised information for security, capacity planning, service improvement and statistical purposes.
7. CUSTOMER’S ROLE IN RESEARCH AND DATA PROCESSING
7.1 Controller Responsibility
Where the Customer determines the purposes and means of collecting or Processing Personal Data through its research, the Customer acts as Controller and Seamlexly acts as Processor as described in the DPA.
7.2 Customer Decisions
The Customer is responsible for determining the research purpose, categories of participants, Personal Data collected, legal basis, Special Categories involvement, required consent, privacy notices, retention periods, access permissions, audio features, public reporting, and ethics/regulatory approvals.
7.3 Special Categories of Personal Data
The Customer must not collect Special Categories of Personal Data unless it has determined that the Processing is lawful and has implemented all additional conditions and safeguards required by Applicable Data Protection Law.
7.4 Research Involving Minors
The Customer is responsible for ensuring legal compliance, obtaining parental/guardian consents, providing age-appropriate information, and implementing required safeguards for research involving minors.
8. DATA PROTECTION AND COMPLIANCE ASSISTANCE
8.1 Compliance Functionality
Nuvopoll includes privacy-by-design functionality (privacy configurations, legal-basis selectors, Special Category warnings, notice generators, cryptographic hash versioning, consent evidence, automated retention, DSR tools, audit logs, and immutable compliance archives).
8.2 Nature of Assistance & No Legal Advice
These features constitute technical compliance assistance and do not transfer the Customer's legal responsibilities as Controller to Seamlexly. Nuvopoll does not provide legal advice or guarantee universal compliance across all jurisdictions.
8.3 Evidence Preservation
Consent evidence, notice hashes, deletion/purge records, and audit trails may be preserved in immutable storage as described in the DPA and cannot be selectively altered or deleted prematurely.
9. AUDIO RESPONSES
Where audio responses are enabled: (a) the Customer determines the purpose; (b) Nuvopoll does not use audio for biometric identification; (c) written alternatives are provided where supported; (d) direct public access is restricted; and (e) access is provided via time-limited signed URLs (15 minutes).
10. PUBLIC SURVEYS, REPORTS AND SHARING
The Customer may publish surveys or enable live/public reporting. Enabling public reporting constitutes the Customer’s instruction to make the configured data available. The Customer is responsible for ensuring that public disclosures do not unlawfully identify participants or reveal confidential data. Seamlexly cannot guarantee removal of third-party copies made after lawful public release.
11. ARTIFICIAL INTELLIGENCE FEATURES
11.1 AI-Assisted Functionality
Nuvopoll may provide AI-assisted features for survey design, question refinement, translation, and multilingual privacy notices.
11.2 Respondent Data Safeguard
As part of ordinary operation, Seamlexly does not intentionally submit respondent response datasets, respondent audio recordings, or directly identifying respondent information to AI features.
11.3 AI Output & Review
AI output does not constitute professional advice and may contain inaccuracies. The Customer must independently review and approve AI-generated content before publishing or relying upon it.
12. ACCEPTABLE USE
You must not use Nuvopoll to: commit unlawful acts; distribute malware or phishing; gain unauthorised access; circumvent security/limits; impersonate others; collect personal data unlawfully; infringe intellectual property; harass or discriminate; distribute CSAM or illegal exploitative content; conduct fraud; send spam; operate unlawful surveillance; or disrupt platform infrastructure. Legitimate academic or market research on sensitive subjects is permitted provided it remains lawful.
13. ILLEGAL CONTENT, MODERATION AND ENFORCEMENT
Seamlexly does not proactively approve all Customer Content. Where content violates these Terms or applicable law, Seamlexly may take proportionate enforcement measures (restricting visibility, disabling links, removing content, or suspending/terminating accounts). Notices of illegal content may be submitted to info@seamlexly.ai.
14. SECURITY
Seamlexly maintains robust technical and organisational measures (TOMs). Customers are responsible for credential security and role management. Unauthorised penetration testing against production systems is strictly prohibited without prior written consent.
15. DATA PROCESSING AND INTERNATIONAL TRANSFERS
Processing of Customer Personal Data is governed by the DPA. Core infrastructure is hosted in Google Cloud Platform europe-west1 (Belgium, EU). Inward transfers from non-EEA jurisdictions to the EU are supported in accordance with Annex IV of the DPA.
16. THIRD-PARTY SERVICES AND INTEGRATIONS
Where third-party services or integrations are connected by the Customer, third-party terms apply. Seamlexly is not responsible for independent third-party services outside its control.
17. INTELLECTUAL PROPERTY & FEEDBACK
Seamlexly retains all intellectual property rights in the Services and Nuvopoll trademarks. Customer feedback may be freely used and incorporated into product enhancements without restriction or payment.
18. CONFIDENTIALITY
Each Party shall protect the other Party's non-public Confidential Information using reasonable care and disclose it only to personnel with a need to know under confidentiality obligations.
19. PLANS, USAGE LIMITS AND CREDITS
The Customer must comply with plan limits. Service credits/tokens represent contractual consumption units with no monetary cash redemption value and are subject to plan rules.
20. BETA, PREVIEW AND EXPERIMENTAL FEATURES
Specifically designated Beta Features are provided for testing and evaluation purposes on an "as is" basis without SLA commitments. The beta status of an individual feature does not render the entirety of Nuvopoll a beta service.
21. FEES AND BILLING
Fees, recurring subscription renewals, taxes, failed payment retries, and price change notice procedures are governed by the applicable commercial terms and checkout disclosures.
22. CANCELLATION, REFUNDS AND CONSUMER RIGHTS
- Business Customers: Fees are generally non-refundable except where required by law or agreed in writing.
- Consumers: Statutory cancellation, warranty, conformity, and EU/EEA 14-day distance contract right of withdrawal protections apply in accordance with mandatory consumer laws.
23. SUSPENSION
Seamlexly may suspend access for material breach, overdue payments, security risks, unlawful activity, or legal mandates, providing notice and cure opportunities where feasible.
24. TERMINATION
Either Party may terminate for uncured material breach. Seamlexly may terminate immediately for severe unlawful use, fraud, or attacks. Upon termination, access ends and data is handled under DPA deletion schedules.
25. SERVICE AVAILABILITY AND MAINTENANCE
Services are provided using commercially reasonable care. Temporary downtime may occur due to scheduled/emergency maintenance, third-party outages, cyberattacks, or force majeure events.
26. WARRANTIES AND DISCLAIMERS
Except as expressly stated or required by mandatory law, Services are provided "as available". Seamlexly disclaims implied warranties and does not warrant specific statistical, commercial, or scientific research results.
27. LIMITATION OF LIABILITY
- Business Customers: Aggregate liability is capped at the fees paid in the preceding 12 months (or EUR 100 if no fees were paid). Consequential, indirect, and lost profit damages are excluded.
- Consumers: Mandatory statutory consumer rights and remedies remain unaffected.
- Exceptions: Liability for fraud, wilful misconduct, or death/personal injury cannot be limited where prohibited by law.
28. BUSINESS CUSTOMER INDEMNITY
Business Customers shall indemnify Seamlexly against third-party claims arising from Customer Content, unlawful personal data collection, copyright infringement, or failure to comply with export rules.
29. FORCE MAJEURE
Neither Party is liable for delays caused by natural disasters, wars, government actions, major cloud outages, or pandemics beyond reasonable control.
30. EXPORT CONTROLS AND SANCTIONS
Customers must comply with international trade restrictions and sanctions regulations.
31. CHANGES TO THESE TERMS
Material changes will be notified in advance. Continued use after the effective date constitutes acceptance to the extent permitted by law.
32. GOVERNING LAW AND JURISDICTION
- Business Customers: Governed by the laws of the Republic of Estonia; disputes are subject to the exclusive jurisdiction of the Harju County Court (Harju Maakohus) in Tallinn, Estonia.
- Consumers: Mandatory local consumer protection laws and jurisdictional rights are preserved.
33. ASSIGNMENT
Neither Party may assign the Agreement without consent, except in legitimate corporate mergers, reorganisations, or asset acquisitions where obligations are assumed.
34. NOTICES AND ELECTRONIC COMMUNICATIONS
Contractual notices may be delivered electronically via account email, in-product alerts, or formal written notice to Seamlexly OĂś.
35. MISCELLANEOUS
Standard entire agreement, severability, no waiver, independent contractor status, and survival clauses apply. The authoritative language is English.
36. RESPONDENTS AND OTHER VISITORS
Survey respondents and public visitors must not attack, disrupt, or unlawfully abuse Nuvopoll. Processing of respondent data is governed by the survey privacy notice and the DPA.
37. CONTACT
Seamlexly OĂś
Sakala tn 7-2, 10141 Tallinn, Estonia
Registry Code: 17021816 | VAT ID: EE102783597
E-mail: info@seamlexly.ai