REFUND POLICY AND RIGHT OF WITHDRAWAL

1. Who You Are Purchasing From

The seller is directly Seamlexly OÜ. Stripe is solely our payment processor and is not a Merchant of Record. Invoicing, refunds, and customer inquiries are handled directly by Seamlexly.

2. Try Before You Buy

Before upgrading to any paid plan, the entire product is accessible free of charge for 30 days without requiring a credit card. Purchases are made following this evaluation period.

3. Right of Withdrawal for Consumers

As a consumer, your fourteen-day statutory right of withdrawal is reserved. If you expressly request that we begin performance of the service before the withdrawal period expires and acknowledge that this will result in the loss of your right of withdrawal, your right ceases upon commencement of performance. Where no such acknowledgment is given, your right of withdrawal remains reserved.

4. Commercial Customers

Fees paid for corporate and business purchases are non-refundable, except under the circumstances outlined in Section 8.

5. Upfront Payment Discount

Any discounts applied for paying commitment periods upfront are contingent upon the corresponding commitment, and upfront payments are non-refundable. A customer wishing to terminate early cannot claim a refund for the remaining period; the account remains open until the end of the paid term.

6. Early Termination in Committed Periods

For plans purchased with a commitment of six, twelve, twenty-four, or thirty-six months, the subscription terminates at the end of the contracted term. Early cancellation does not entitle you to a refund of the remaining balance; cancellation merely stops renewal. When you cancel, your subscription remains active until the end of your paid billing period; once the period expires, the account switches to read-only mode.

7. Seat Reductions

Reducing seat quantities mid-period does not give rise to a pro-rata refund for that cycle; the adjustment takes effect as of the next billing cycle.

8. Circumstances Where Refunds Are Considered

Upon application within fourteen days of purchase, refund requests are evaluated in the following three cases: the service fails to operate as described and the issue cannot be resolved by us; a technical error results in duplicate charges for the same transaction; or proven unauthorized use of your account.

9. What Happens When You Cancel

When your subscription expires, your account is not deleted. It transitions to read-only mode: your data is preserved, and you can log in to view and export it; new responses are no longer collected, and public report links are closed. The permanent destruction of your data is entirely your decision and can be initiated directly by you through the platform.

10. How to Apply

Simply send your transaction details to info@seamlexly.ai. Each request is evaluated individually; approved refunds are returned via the original payment method.